REFUND AND RETURNS POLICY

Effective Date: January 16, 2025

Address: 66110 Juniper Ct, Montrose, Colorado

Phone: (970) 964-4197

Email: info@premiumbathfurnish.com

Website: premiumbathfurnish.com

Introduction

At PremiumBathFurnish, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes you may need to return a product, and we strive to make our refund and returns process as smooth and hassle-free as possible. This Refund and Returns Policy outlines the procedures and guidelines for returning products purchased through our website, premiumbathfurnish.com. Please read this policy carefully before making a purchase, as by placing an order with us, you agree to the terms outlined herein. This policy is part of our overall commitment to transparency and customer care, ensuring you have a clear understanding of your rights and responsibilities when shopping with us.

1. Return Eligibility

We accept returns on most of our products, subject to the conditions outlined below. To be eligible for a return, the following conditions must be met:

  • Timeframe: The return request must be initiated within 15 days from the date of delivery. This means you must contact us to request a return within 15 calendar days of the date your order was delivered to you. Requests made after this period will not be accepted, unless otherwise required by law.

  • Condition: The product must be returned in its original, new, unused, and undamaged condition. The item should not show any signs of wear, use, damage, or alteration. It must be in a condition that allows for resale as a new item.

  • Packaging: The product must be returned in its original packaging, including all original accessories, manuals, components, and promotional items that were included with the purchase. Ensure that all packaging materials, including protective foam, bubble wrap, and any inserts are included. The packaging should be intact, without damage, tears, or markings.

  • Proof of Purchase: A valid proof of purchase is required for all returns. This can be your order confirmation email, invoice, or any other documentation that confirms that you purchased the item from premiumbathfurnish.com. We will not accept returns without valid proof of purchase.

  • Non-Returnable Items: Some items are non-returnable due to hygiene, safety, or other specific reasons. These include (but may not be limited to):

    • Software that has been opened or downloaded.

    • Items marked as “Final Sale,” “Clearance,” or “Non-Returnable.”

    • Consumables, such as batteries, film, or other items that are intended for single use.

    • Customized or personalized products, including cameras that have been specially configured, engraved, or otherwise modified to a customer’s specific requests.

    • Products that have been subjected to misuse, neglect, accident, alteration, improper installation, or unauthorized repair.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, contact our customer support team by email at info@premiumbathfurnish.com or by phone at (970) 964-4197. Please have your order number ready when contacting us.

  2. Return Authorization: Provide us with the following information: your order number, the item you wish to return, and the reason for the return. Once we receive your request, we will review your eligibility and provide you with a Return Authorization Number (RAN). Returns cannot be processed without a valid RAN.

  3. Return Packaging: Securely package the item in its original packaging, including all components, accessories, and the valid RAN. Ensure that the packaging is secure and provides adequate protection during transit. We recommend using the original shipping box or another sturdy box to prevent damage during shipping.

  4. Shipping: You are responsible for the return shipping costs unless the return is due to our error (e.g., shipping the wrong product, or a defective item). We recommend that you use a trackable shipping service that provides insurance, as we are not responsible for lost or damaged returns in transit.

  5. Ship to: Return the package to the following address:

    PremiumBathFurnish
    Returns Department
    66110 Juniper Ct
    Montrose, Colorado

3. Inspection and Processing of Returns

Once we receive your returned item, we will inspect it thoroughly to ensure it meets our return eligibility criteria. This inspection process may take 3-5 business days. We reserve the right to refuse returns that do not meet our eligibility requirements, and these items will be returned to the customer at their expense. Upon completion of the inspection and approval of the return, we will process your refund or exchange as requested. You will receive an email confirmation indicating that we received and are processing your return.

4. Refund Options

If your return is approved, you may choose one of the following options:

  • Full Refund: You can receive a full refund to your original payment method for the purchase price of the returned item. Shipping and handling charges are non-refundable, unless the return is due to our error.

  • Exchange: If you prefer, you can exchange the item for an identical product or a similar product of equal or lesser value. If the new item is more expensive, you will be required to pay the difference. Exchanges are subject to product availability.

  • Store Credit: Alternatively, we can issue store credit that can be used for future purchases on our website. Store credits do not have an expiration date.

  • Restocking Fees: Depending on the condition of the returned product and packaging, a restocking fee of up to 20% may apply. We will notify you of any applicable restocking fees prior to processing your refund. This fee is to offset the costs of handling the return and preparing the item for resale.

5. Refund Processing Time

Once your return has been approved, we will initiate the refund process. The amount of time it takes for the refund to be credited to your account varies depending on your financial institution. Typically, refunds will be processed within 7-10 business days. Please note that we do not control the speed of processing by banks or payment processors.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. Please include photos of the damaged item, packaging, and shipping label. We will cover the return shipping costs for damaged or defective items, and we will offer the option of either a full refund, a replacement, or an exchange.

7. Return Shipping Costs

Unless the return is due to our error (e.g., defective product or wrong item shipped), you are responsible for the return shipping costs. We recommend that you use a trackable shipping service that provides insurance, as we are not responsible for lost or damaged returns in transit. If a return is due to our error, we will provide you with a prepaid return shipping label or reimburse you for reasonable shipping expenses.

8. International Returns

If you are returning an item from outside the United States, please note that additional customs duties and taxes may apply. You are responsible for these fees. Please clearly mark the return package as “Returned Goods” and contact us prior to shipping for assistance.

9. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time without prior notice. We encourage you to review this policy periodically for updates. Any changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

PremiumBathFurnish
66110 Juniper Ct
Montrose, Colorado
Phone: (970) 964-4197
Email: info@premiumbathfurnish.com
Website: premiumbathfurnish.com